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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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darkchef22

November 12, 2024

5  out of  5
rating by darkchef22
"I would like to thank Yara Diaz for her help in fixing an issue I had. She was very patient and listened to my grievance then presented me with the options that could fix my problem. I feel she went above and beyond. She answered every question thoroughly and made sure I understood the options given. Thank you!"
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lulu kay

November 9, 2024

5  out of  5
rating by lulu kay
"Jhon Cooper always has excellent customer service and always helps out when i call . Always has the uplifting energy to help . Jhon has a great positive attitude and looks out for his clients ! Thank you so much for your help !"
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Keylan de los Angeles Lozada marrero

November 6, 2024

5  out of  5
rating by Keylan de los Angeles Lozada marrero
"A Karla, Una atención excelente, muchas gracias por todo"
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IMELDA SANCHEZ

October 6, 2024

5  out of  5
rating by IMELDA SANCHEZ
"La gente bueno aun existe La verdad mi mejor experiencia Con la señorita *Ines santiago* Todo perfecto 👌"
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Brittney Coward

October 3, 2024

5  out of  5
rating by Brittney Coward
"I love working with State Farm. Specifically, John Cooper! He is very responsive and reliable and efficient. I always recommend their services."
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devoun lawson

October 2, 2024

5  out of  5
rating by devoun lawson
"The only agent ive seen that than can get me a dec page in 10 minute"
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Kendrick Arorong

July 11, 2024

5  out of  5
rating by Kendrick Arorong
"I asked a quote from several insurance agencies for our renter's insurance and State Farm came out with the best offer with lower price. Furthermore, I am 100% satisfied on how they handle their customers. Kudos to Ines Santiago for doing an awesome job!"
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REBEL (REBEL)

February 27, 2024

5  out of  5
rating by REBEL (REBEL)
"I had the great pleasure to be attended to by Karla Portillo (John Cooper-State Farm). I was very impressed with Karla"s aptitude and patience. Based on this interaction, I would not hesitate to recommend this agency to other! Kudos to her!"
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Timothy Anderson

October 25, 2023

5  out of  5
rating by Timothy Anderson
"We had gotten a letter from MVA regarding coverage on a car we sold requesting proof of insurance. I called John and he took care of it within 5 minutes while I was on the phone. It's nice to deal with professionals!! Thanks 🙏"
We responded:
"Timothy, thank you so much for the positive review! We enjoy working with you and greatly appreciate your business."
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Judit Hernandez

October 17, 2023

5  out of  5
rating by Judit Hernandez
"John… He is the best in town. So personal and really cares. Thank you for all you do! Judit H."
We responded:
"Judit, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Judith Ventura

October 17, 2023

5  out of  5
rating by Judith Ventura
"John is so amazing and cares so much about his clients. He’s awesome at what he does."
We responded:
"We love seeing reviews like this, Judith! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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George Richard Pilligua

September 27, 2023

5  out of  5
rating by George Richard Pilligua
"I have home owners insurance with state farm. Me and my mother are the home owners"
We responded:
"George, thank you for sharing your thoughts on our homeowners insurance services. We appreciate your valuable input and are committed to consistently meeting your expectations."
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Jaz Sosweet

September 16, 2023

5  out of  5
rating by Jaz Sosweet
"Great team"
We responded:
"Thank you so much, Jaz! We appreciate you!"
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ihuoma onwuzurike

September 11, 2023

5  out of  5
rating by ihuoma onwuzurike
"Fast and knowledgeable"
We responded:
"Thank you, Ihuoma, for your acknowledgment of our speed and expertise in serving you. Your satisfaction is our priority, and we look forward to assisting you further."
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Mr. Him

September 11, 2023

5  out of  5
rating by Mr. Him
"Amazing customer service. Very fast response with coverage question and good rates for life insurance. I highly recommend."
We responded:
"We greatly appreciate your recommendation, Mr. Him. Our commitment to prompt responses and competitive life insurance rates is our utmost priority."
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Garcia Choz

September 6, 2023

1  out of  5
rating by Garcia Choz
"When I cancel my car policy. call my agent but never call me back I send my new documents for my new insurance car they refused to cancel the day I'm get my new policy they charge me and I chance because 4 months ago they charge me more on my car insurance plus when I renew my policy they charge more ..."
We responded:
"Mr García choz - i just tried to call you - I checked master records - I saw where you spoke with the after hours rep - they cancelled your policies as you requested - if you are due a refund I will check on that for you. In regards to your Premiums going up at your renewal- you are correct, we did have a rate increase. I will give you another call tomorrow. "
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Beatie Naki

July 31, 2023

5  out of  5
rating by Beatie Naki
"Good customer care. They are affordable and they give you exactly what you need."
We responded:
"We are grateful for the amazing review, Beatie! We truly care about our customers and want to make sure they are satisfied in every aspect."
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Jasmine Cox

June 23, 2023

5  out of  5
rating by Jasmine Cox
"Mr. Cooper and his staff are efficient and thorough."
We responded:
"Jasmine, thank you! We appreciate your trust in us to take care of your insurance policies."
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Chrissy Mooney

June 23, 2023

5  out of  5
rating by Chrissy Mooney
"Mr. John Cooper is very knowledgeable of all aspects of the renters insurance and auto insurance process. He is super nice and easy to talk to! Thank you so much for easing our transition during our renters insurance process."
We responded:
"Thank you for the wonderful review, Chrissy! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
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Diana Victoria

June 23, 2023

5  out of  5
rating by Diana Victoria
"John Cooper and his team are the best!! Very professional , quick responding and are always there to help when needed. They make sure to provide me with the best customer service and best options for me with extremely affordable rates. Thank you John , Ruth and team for being so amazing. I highly recommend reaching out to them for all your insurance needs!!!"
We responded:
"Diana, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Dana Draper

June 21, 2023

5  out of  5
rating by Dana Draper
"Switching to State Farm was the best decision I’ve made for my family. I was welcomed and treated as a valid customer from day 1.The Lowest rates around and dependable customer service. Mr. Cooper listened intently and helped design a plan that met all my auto and home insurance needs at an affordable price. A great company that I highly recommend."
We responded:
"Thank you, Dana, for the amazing review! Our team works hard to provide a great insurance experience in Gaithersburg and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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John Appleseed

May 15, 2023

1  out of  5
rating by John Appleseed
"THIS COMPANY WILL SCAM YOU!! OWNER IS UNPROFESSIONAL AND A CON ARTIST!"
We responded:
"Thank you for your review John. All feedback is important, and we’re sorry to hear that we didn’t meet your expectations. Your situation is far from our usual standards. Please feel free to contact us to tell us more about your experience and how we can find a resolution for you. "
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Ely CM

March 1, 2023

5  out of  5
rating by Ely CM
"Heysie Silva was very professional and attentive her costumer service was great i I’m very happy with you servicethank you so much 🤝👍🏻"
We responded:
"Thanks for the kind words! We’re happy to hear Heysie was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Milica Bojovic

February 9, 2023

5  out of  5
rating by Milica Bojovic
"John really made the insurance process swift and easy and made my day with his kindness, so grateful for all your assistance!"
We responded:
"Milica, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
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Enrique Borjas

December 30, 2022

5  out of  5
rating by Enrique Borjas
"I am very satisfied😊 State Farm is an excellent company and my Agent Heysie M Silva is the Best, Friendly and Very helpful!! She always answers my calls and helps me in everything. I will continue with State Farm and my Agent Heysie Silva.🙏🏽🙏🏽🙏🏽"
We responded:
"Hi, Enrique! Thank you for the shoutout for Heysie! She is a vital part of the team and we appreciate how much she cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"